Order status
Track Your Order
Every order is crocheted by hand after you place it, so there is a making stage before there is a tracking number. Here is where your order is and how to reach us.
- 1 Order received We confirm it and add it to the making queue.
- 2 On the hook One of our artisans crochets your piece by hand; there is no tracking number yet. Most pieces reach you 5 to 7 days after you order, hampers 7 to 9 days, custom phone cases 10 to 12 days, and custom-made bags and AC covers 15 to 17 days.
- 3 Dispatched Your parcel leaves us and you get a tracking link by email, SMS and WhatsApp.
- 4 Out for delivery Usually a few days from dispatch; far-off pin codes take a little longer.
Find your order
Your confirmation email has a View your order link, which is the live status straight from us. If you cannot find the email, check your spam folder, then message us and we will resend it.
Something not right?
If your parcel arrives damaged, reach out within 48 hours of delivery with clear photographs or a video and we will replace it or refund you. Full details are in our refund policy.