Refund policy
Overview
Every Taabaa piece is handmade to order by Reena Setia. Because our products are crafted by hand, slight variations in colour, size, texture and finish are natural and are not considered defects — they are the mark of a genuinely handcrafted product.
We want you to love what you receive. This policy explains when a return, replacement or refund is possible.
Eligibility for Returns & Replacements
As items are made to order, we accept returns or replacements only where the product is:
- Damaged or defective on arrival, or
- Not the item you ordered (wrong product received).
To be eligible you must notify us within 48 hours of delivery with clear photographs or a video (an unboxing video is ideal). The item must be unused, in its original condition and packaging, with all tags intact.
Non-Returnable Items
- Custom, personalised or made-to-specification pieces.
- Hair accessories, earrings, scrunchies and similar items (for hygiene reasons).
- Items purchased on Sale or Clearance.
These items cannot be returned or exchanged unless they arrive damaged or defective.
How to Request a Return
Email support@taabaa.in or WhatsApp +91 95885 08081 within 7 days of delivery, quoting your order number and attaching photos/video of the issue. Our team will guide you through the next steps.
Refunds
Once your request is approved — and, where a return is required, once we receive and inspect the item — your refund is processed to the original payment method or issued as store credit within 7–10 business days. Depending on your bank or payment provider, it may take a few additional days to reflect.
Original shipping charges are non-refundable, except where the fault is ours (damaged, defective or wrong item).
Exchanges
Where stock allows, we are happy to exchange a damaged or defective item for the same product. If the item is unavailable, we will offer a replacement of equal value or a refund.
Return Shipping
For damaged, defective or incorrect items, we arrange and bear the cost of return shipping. For any other approved return, return shipping is the customer's responsibility, and we recommend a tracked courier — we cannot process a return for items lost in transit back to us.
Order Cancellations
Orders may be cancelled within 24 hours of being placed, provided they have not yet entered production or been dispatched. To cancel, contact us as soon as possible with your order number. Once a made-to-order item is in production, it can no longer be cancelled.
Contact Us
Reena Setia (Taabaa)
551/2 Pradhana Moholla, Near Arya Smaj Mandir, Rohtak, Haryana 124001
Email: support@taabaa.in
Phone/WhatsApp: +91 95885 08081